Julie Ann S.

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Jul 4, 2026, 10:00 AM

Great stay

Probably one of the most disappointing stays we’ve had. We splurged on this hotel for our anniversary and unfortunately were disappointed. For the price, you paying for location not a nice hotel stay. There are things out of the hotels control so I won’t nag on that. But here are some things in their control… The bed was terrible, so worn down, no cushion just but craters. For a “nice” hotel I expect nice sheets, these were so rough! The pillows were tiny, like decorative size. The plumbing was all out of wack. Backwards controls. No warning about construction so no sleeping in or afternoon naps! The fan was broken! I’d rather be out of town with a nice comfortable place to rest my head at night!

Great location good facilities if a little outdated | Location was great, room had all the services we needed but was outdated. | They had a young lady at reception that clearly didn’t want to be there, not a great face for the business and the room was very outdated with furniture falling apart

Property response

Thank you for taking the time to share your feedback. We’re glad you enjoyed the great location and found the room had the services you needed, but we’re sorry to hear that the condition of the room and some aspects of your experience did not meet expectations. Your comments regarding the furnishings and front desk service have been noted and shared with our team for review and improvement. We appreciate your honest feedback, as it helps us identify where we can do better, and we hope to have the opportunity to provide you with a better experience in the future.

surprisingly disappointing | Fantastic Location. | Building is a bit tired and old. we could hear the floor above us walking around and it even woke us up. staff was about as bad as it gets. no service sense. made you feel bothersome. place has potential but we wouldn't stay again

Property response

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our fantastic location, but we're very sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the noise disturbances you experienced and understand how frustrating it can be to have your sleep interrupted. We also regret that our team did not provide the welcoming and attentive service that every guest deserves. Your comments regarding the condition of the building and the service you received have been shared with our management team for review and improvement. We appreciate your honest feedback, as it helps us identify areas where we need to do better. While we're disappointed to hear that you would not choose to stay with us again, we are grateful for your comments and the opportunity to improve. Thank you again for your review, and we wish you all the best in your future travels.

Do not stay here | The location is the only thing we liked. | The White Buffalo club is split between hotel rooms and units owned by different people sort of like a bed and breakfast but without the breakfast. The room we got was very overpriced had very few amenities, was not clean and had a musty odor. They provided a couple of towels and two rolls of toilet paper. Not even a single bottle of water for over $800 a night! The room was badly in need of refurbishment and showed its age. The front desk is only open between 7:00 a.m. and 10:00 p.m. we arrived as I had told them at about 10:15 and there was no one there! We had to call a number to get into our room. Very poor customer service. Below is a picture of their sad little breakfast bar that everyone is raving about in other reviews. You judge for yourself.

Property response

Thank you for your feedback. We’re glad you appreciated the location, but we’re very sorry to hear that your stay did not meet expectations regarding cleanliness, amenities, room condition, and service at check-in. This is not the standard we aim to provide, and your concerns will be shared with our team for review. We appreciate you taking the time to share your experience and hope to have the opportunity to provide you with a better stay in the future.

Great location in Jackson Hole. We walked everywhere. | Beautiful studio. Separate living room. Full kitchen. Washer and dryer. After 10 days on the road it sure was needed. | Room was warm. Don't think AC was working.

Property response

Thank you for your kind review. We’re pleased to hear you enjoyed the excellent location and found the studio beautiful, comfortable, and well equipped with a full kitchen and in-suite laundry. We’re sorry to hear the room felt warm and that the AC may not have been working properly. We appreciate you bringing this to our attention and will have it checked to ensure everything is functioning as expected. We hope to have the opportunity to host you again in the future.

Property response

Thank you for sharing your rating of your recent stay with us at our accommodations! Our team at The WhiteBuffalo Club, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

The accommodation is lovely, the staff are so nice and helpful, and you can borrow bear spray and binoculars for free for your stay! Highly recommend, would return for sure.

Property response

Thank you so much for your wonderful review! We’re delighted you enjoyed the accommodation, found the team helpful. We’d be very happy to welcome you back anytime.

Very nice and quiet hotel..would definitely stay here again

Property response

Thank you for your kind words! We're so happy to hear you enjoyed the peaceful atmosphere of our hotel. It was a pleasure having you stay with us, and we truly appreciate your recommendation. We look forward to welcoming you back again soon!

We liked the gym, fresh blueberries for breakfast, white bathrobes in the room, the black out shades were effective, the kitchen was adequately furnished, the location was good. | We asked to have our room cleaned at a certain time. It never was. There is a mechanical noise that comes on and off all night long that interrupted our sleep. The door sounded like it was opening everytime someone accessed the access or any other door to the hallway. The furniture on the patio sucks.

Property response

Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed many aspects of your stay, including the gym, fresh blueberries at breakfast, the bathrobes, blackout shades, kitchen setup, and our convenient location. At the same time, we sincerely apologize for the issues you experienced. We understand how frustrating it must have been that your room was not cleaned at the requested time, and we’re especially sorry the mechanical noise and hallway door sounds disrupted your sleep. We also appreciate your comments regarding the patio furniture, as feedback like yours helps us identify areas where we can improve the guest experience. Your concerns have been shared with our team for review and follow-up. We truly value your feedback and hope we’ll have the opportunity to provide you with a much more comfortable and seamless stay in the future.

Good.but expensive | Nice room and fully kitted kitchen and good beds | You’d need to provide a few kitchen basics, eg cooking oil

Property response

Thank you for your feedback. We’re glad you enjoyed the room, comfortable beds, and fully equipped kitchen. We also appreciate your suggestion regarding kitchen essentials like cooking oil. Your comments are valuable and will help us improve the experience for future guests. We hope to welcome you again soon.

Property response

Thank you for your rating. We appreciate your support and are delighted you chose to stay with us. We look forward to welcoming you back again soon.

Excellent facility great room, and breakfast and walking distance to everything. | Very close to town, warm bath robes in room, balcony available, very good complementary breakfast with the very best coffee. | We could hear people walking around upstairs constantly, who knows what they were doing moving back-and-forth. Very annoying.

Property response

Thank you for your review! We’re glad you enjoyed the excellent facility, room, breakfast, and convenient walking distance to everything. We’re sorry to hear about the noise from the unit above and appreciate you bringing this to our attention so we can look into it. We hope to welcome you back soon!

Property response

We are so pleased to learn that you enjoyed your overall stay, and we hope to welcome the opportunity to host you again in a very near future!

Parking was good. If you’re new to driving with a pickup you will struggle

Property response

Thank you for your feedback. We’re glad to hear that parking worked well for you. We appreciate your comment regarding larger vehicles, as it may be helpful for future guests. We hope to welcome you again soon.

Headline: N/A | Positive: N/A | Negative: N/A

Property response

We are so pleased to learn that you enjoyed your overall stay, and we hope to welcome the opportunity to host you again in a very near future!

Property response

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Great location and facility. Would stay there again.

Property response

Thank you for your review! We’re glad you enjoyed the location and facilities and would love to host you again anytime!

Great location | Upon arrival the staff was friendly. The location was walkable and close to everything. Parking on site. | When we arrived there were dishes in the dishwasher. We had to track down a housekeeper for replacement Kuerig pods and sugar packages. They do not come everyday like a regular hotel. The mattress is so hard and uncomfortable and the furniture needed updating. We paid approximately $880 for three nights during the week and I guess we expected a bit higher end. We also ate at their restaurant and they recommended we make a reservation. When we arrived until we left there were only a handful of people at the bar. We ordered our entree and Chef delivered them. The food was mediocre at best. I had their Gnocchi which was fried and was sprinkled with pine nuts and no sauce. No flavor nothing. I have never sent food back before. They were very understanding and took it off our bill. Upon leaving I let the desk attendant know that we were leaving at 9:00 am. She looked at me and said OK. No thank you for staying with us or how was your stay? Safe travels…nothing.

Property response

Thank you for your feedback. We’re glad you enjoyed our convenient location and parking. We sincerely apologize for the housekeeping oversight and for the inconvenience with the coffee supplies. We’ll be addressing this with our local team to ensure better attention to detail. We also appreciate your comments regarding the mattress and furnishings, as guest comfort is very important to us. We’re sorry the restaurant experience and departure interaction did not meet expectations. Your feedback has been shared with the appropriate teams as we continue working to improve. It is our hope to welcome you back in a very near future to make this up to you!

Very nice accommodations, so convenient to everything downtown and nearby snow activities. Front desk staff super friendly and accommodating!

Property response

Thank you so much for your kind words! We’re thrilled you enjoyed the accommodations, the convenient location, and our friendly front desk team. We’d love to host you again!

This place needs some serious help. Between the torn lamp shades, stained towels, broken wood trim and carpenter ants, this was less White Buffalo Club and more Red Roof Inn. On the last morning as we were packing we were chased out of our room by the fire alarm. While it was a false alarm, management wasn't the least bit prepared for such a situation. While the elevator in our building was shut off as the alarm went off, it was never put back into service. They didn't even contact us to see if we needed help getting our luggage down, we had to call. For all their hype about quality amenities and service that this place touts itself for, I'd say they pretty much failed at most of it. Of course they got our money and we did stay, not that we had a choice.

Property response

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience fell so far short of expectations, especially given the standards we strive to uphold. The maintenance issues you mentioned—including the condition of the room and the presence of ants—are not acceptable. We’re also very concerned about how the fire alarm situation was handled. While false alarms can happen, it’s clear that our response and follow-up, particularly regarding elevator service and guest assistance, did not meet the level of care and preparedness you deserved. Your comments have been shared directly with our management and maintenance teams so these lapses can be addressed and corrective steps taken. We understand your frustration and appreciate you bringing these matters to our attention. Guest feedback like yours is essential for improving our property and service, and we regret that we did not provide the quality experience you were promised.

Great room, friendly staff, made the visit smooth and enjoyable!

Property response

Thank you for your review! We’re thrilled you enjoyed your stay and that our team could make your visit smooth and enjoyable. We’d love to host you again!

Property response

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

The staff was great. Location was great.

Property response

Thank you for sharing your feedback. We’re delighted that you found enjoyed the location and our staff made a good impression. We hope to welcome you back soon!

Unexpected for what was promoted, a let down | It was clean. | Was not made aware of dining closure, lessened hours of staff, nobody on property to take care of noise complaints, doors open to public until 10pm.

Property response

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We appreciate you bringing these issues to our attention and apologize for the inconvenience caused by the limited dining hours and lack of on-site staff. Your comments will be shared with the management team to ensure better communication and guest experience moving forward.

1 Bedroom Miller Park Suite

July 2026

August 2026

Bathroom

Bedroom and laundry

Entertainment

Heating and cooling

Home safety

Internet and Office

Kitchen

Outdoor and garden

Parking and facilities

Julie Ann S.

Alexandra D.

Colin

Bryan

James

Dennis

Shadiin G.

Sophie

Tina Michele M.

sally

Robert

Lynn N.

Kathryn

BRENT K.

Juan O.

Michael

Heath G.

Daniel P.

John

Brooklynn Danielle Shane M.

Ronald B.

Andrew H B.

Jeff R.

Laura B.

Micaela

1 Bedroom Miller Park Deluxe Suite

1 Bedroom Hospitality Suite

Single King Room

Double King Suite

Fireplace Suite

Deluxe King Hotel Suite

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